I’ve worked as an Operations Manager at various digital businesses for six years before becoming a coach. These businesses had many problems. Unstable revenue. Scrambling to hit last minute deadlines. The boss stuck working IN the business. Long Hours. No systems in place.
“Organised” chaos. Staff not on the same page. You get the idea.
But it wasn’t until I developed an easy way to systemise their operations that we were able to permanently overcome these challenges.
It turned out that a lot of these problems have the same solution: better systems.
So what I was responsible for was creating those better systems for generating leads, closing sales, efficiently onboarding clients and to somewhat productise the service we were providing.
And over the years I got pretty good at this and was able to help these businesses charge higher prices, close more sales, efficiently delegate everything and expand the business without the boss having to work evenings or weekends or be stressed out.
There’s so many really talented Founders who are very good at what they do but just really struggle with all the other stuff that comes along with that. Managing staff. Managing client expectations. Generating leads. Following up sales. It’s so rewarding to be able to solve these problems and fix this sense of overwhelm.
So a year ago I decided to set up my own consulting business where I help other Digital Business Owners fix these problems.
Now my mission is to help Digital Business Owners to convert their chaotic businesses into the smooth-running machines that enable the lifestyle they initially dreamed of.
"In the short time we've been working with Kieran, our clients have doubled, we've increased our prices, and we're finally able to confidently expand our team - without the fear of not having enough ongoing work.
Our operations are more streamlined as Kieran has guided us on creating SOPs, empowering our team members, and focusing on our core services.
Kieran is especially great at taking the emotional weight out of difficult decisions or tasks (ie: deciding to fire or no longer work with someone, deciding to charge someone more money). I often need to be reminded that at the end of the day, we're running a business thus, as unpleasant as these tasks may be - they need to be done. Working with Kiran has been a game changer.
"Kieran has helped me zero-in on longer term business goals that I previously, didn't feel I had the mental space to think about.
Before working with Kieran revenue was unstable, hiring more staff seemed too risky and increasing our prices didn’t seem possible, I’m very thankful to have been able to solve all these problems now.
After working with Kieran I’m better organised, the business is more systematic, our direction is more focused.
We have doubled our clientele and expanded the team. He’s been able to decrease the anxiety and stress from running the business and I’m finally now able to pursue the higher level business opportunities I previously wasn’t able to."
Kieran has helped me zero-in on longer term business goals that I previously, didn't feel I had the mental space to think about.
Before working with Kieran revenue was unstable, hiring more staff seemed too risky and increasing our prices didn’t seem possible, I’m very thankful to have been able to solve all these problems now.
After working with Kieran I’m better organised, the business is more systematic, our direction is more focused.
We have doubled our clientele and expanded the team. He’s been able to decrease the anxiety and stress from running the business and I’m finally now able to pursue the higher level business opportunities I previously wasn’t able to.
"Kieran has a knack for finding the obstacles preventing me from achieving my goals and getting shit done. Having Kieran as my coach keeps me on track to hitting important goals even when life is getting in the way.
His advice about project plans helped me to better organize my thoughts when working on client projects and “download” my knowledge into written format so I have less overwhelm.
Kieran helps create and organize the business systems and SOPs so my employees consistently deliver great work.”
"Working with Kieran helped me establish high quality written SOPs for my staff to follow along which prevented confusion or repeating mistakes. He also helped me implement a task management system so none of the tasks got lost in email chains and my staff were clear on what they should be working on and weren’t overwhelmed. Kieran helped me get more focused and more confident in delegation.
As a result of working with Kieran my staff are a lot happier, my retention rate has improved, I’m more relaxed, I can get more done and am no longer the bottleneck. Before working with Kieran I was micromanaging my staff, I was the bottleneck for a lot of things, I wasn’t focused and wasn’t efficiently delegating work.
"Before working with Kieran I felt stuck in my business, I was the bottleneck for a lot of things, was wearing too many hats and found it difficult to relax.
After working with Kieran I’ve delegated a lot of my work, I’ve been able to take holidays, I have proper systems in place and the business is growing without my constant input.
I liked Kieran’s straightforward nature, the accountability he provides and the guidance he gives in systemising the business."
"Getting coached by Kieran has been really awesome for me. He's helped me be more focused and less stressed.
One of the things he did was help me to identify the few things that really matter to make progress on and really prioritize those. Working with him I was also able to instill positive habits to both increase my output as well as increase my overall well-being.
He's also helped my team, which has definitely increased their output and their results. If you wanna be less stressed or get more stuff done for either you or your team I would highly recommend working with Kieran, it's really been huge for me"
"Kieran has been super, super valuable as my workflow was quite disorganized and Kieran helped me write processes for all things I do at work. I’ve since been able to outsource a lot of that work so I can focus on more of the higher level, revenue-generating, growth activities.
I have a lot of other projects going on in my life and Kieran helped me to prioritize things - establishing more regular daily and weekly workflows to actually track.
It really made a difference, making sure I am not wasting time on less important activities. Kieran really helped me in getting more organized and getting more done. He’s a no-bullshit, very analytical guy and he's gonna call you out on all your little excuses.”
"I have experienced working with Kieran as super efficient.
He knows how to eliminate bullsh*t and how to zoom in on what's important.
This hyper focus helped me to establish a clear picture on how to grow as a business but also as a person. Thanks Kieran!"
"Working with Kieran was the best investment I’ve ever made in my business.
Within three months I now have a sales pipeline of two years, have increased my prices, improved my sales process and boosted my confidence.
I like that Kieran can help me systematically solve my problems, keep me accountable and answer questions that I have throughout the week.
I strongly recommend Kieran to anyone who wants to scale their business."
"Working with Kieran I was able to get myself and my business more organised and less ad hoc.
He helped me prevent misaligned expectations, scope creep and difficulties in efficiently delegating tasks.
Together we sorted out clear processes for onboarding, project management, sales and lead generation.
Would recommend Kieran to anyone wanting a more streamlined business"
"Kieran really helped me get really organised, structure a service package that was scalable and make our onboarding a lot smoother.
The project management and delegation is much easier now and things behind the scenes run more efficiently. Thanks Kieran!"
"We worked with Kieran during 2020 when Melbourne was in lock down.
His assistance was invaluable, allowing us to systemise a lot of the things we were approaching manually and focus our attention on the the higher value tasks that would ultimately grow our business.
In the 8 months since we met Kieran we’ve tripled our team size and are in the midst of our most prosperous financial year to date."
"Kieran helped me systemize parts of my business to free me up as the bottleneck.
Working with him I was able to improve the efficiency with which I managed staff and delegated tasks.
I was also able to set up proper processes and systems for my deliverables.
It’s certainly taken away a lot of stress and the business is running more smoothly now."
"Kieran was great to work with to streamline systems within the business.
He is direct, clear and organised in his approach. This was important as there is no time wasted with things not needed.
He got to the core of what we needed and as a result of the systems put in place, we were able to grow our team, be more efficient and create higher profits.
I would recommend Kieran to those who want to scale up their business."
"Kieran has helped me a great deal in terms of setting up the processes and systems for our agency.
We now have a smoother client onboarding and management process which are critical for the operational side of the agency.
He is very thorough with his work and generous in sharing with me all the templates he has.
I appreciate what he has done for our agency and would recommend him to other agency owners who want to structure their team, process and scale faster."
